Refund Policy

30-day money-back guarantee

ThaiTripISR offers a 30-day full money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date, with no explanation required.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, including payment processing, invoicing and refunds. See the Paddle Refund Policy.

How to request a refund

• Go to paddle.net and open a refund request, or
• Email us at support@thaitripisr.com.

Eligibility

• The request is submitted within 30 days of the order date.
• The request is submitted by the account holder who made the purchase.
• No justification is required within this period — the refund is full.

Digital products (itinerary packages)

Itinerary packages are digital products delivered immediately to your account. Even if itineraries have already been generated, you may still request a full refund within 30 days. Once a refund is issued, access to the software content and to any unused itinerary generations ends.

Advanced software package (₪149)

This package is a digital product charged once. You may request a full refund within 30 days of purchase, even if itineraries have already been generated. Once a refund is issued, access to the software content and to any unused generations ends.

Cancelling recurring subscriptions

You may cancel your subscription at any time from the "My Subscription" page in the application or through paddle.net. After cancellation no further charges are made, and premium access remains available until the end of the period already paid for.

Contact

Questions about this policy? Email support@thaitripisr.com or see Contact.